If users are encountering login issues, this may be due to the configuration of the user not being completed - specifically the role. 

If users encounter the below: 

The URL used is an example, your error will show the system's URL for your specific system. 

We would recommend amending OR adding a new role for the user(s) - see the below guide for assistance: 

Changing a Users role

If this does not resolve the issue, please contact the Support desk via the Online Help form.