Once live, any questions or issues will need to be submitted via the online portal, this will then be picked up by the Support Team. 


Gaining access to the Portal can be completed by either selecting online help on the front side of the system OR via the admin panel. Upon initial start-up, you will need to create an account, this is very simple and only requires a valid email address (this is not linked to your e-days account). 


Upon creation, you'll need to verify the account, once verified you will be able to access the portal for ticket submission. 


Please refer to the below: 

  • Navigate to the Support help page OR select your Online help from within your e-days system.
  • Upon selecting this link, please select Sign Up. 
  • You will be prompted to enter your name and email address.
  • A pop up will prompt activation - for example, An activation link has been sent to edaystesting@gmail.com.
  • Please activate.
  • Once completed you're all done.


Now you will be able to submit and monitor tickets, please refer to the below: 


  • Navigate to the Support help page OR select your Online help from within your e-days system.
  • Log into your account. 
  • Now you will be able to see New Support Ticket and Check Ticket Status
  • Upon selecting New Support Ticket you will be able to fill out the form, note this form supports a mechanism for impact rating:
    • Low [How to setup something] - Response within 5 business days
    • Minor [Issues with the setup] - Response within 3 business days 
    • Major [A major functionality has stopped working] - Response within 2 business days 
    • Critical [Severe outage/downtime] - Response within 1 business days 
  • Setting the above will enable the Support team to deal with cases promptly within the time-frame. 


Please refer to the below for a visual demonstration, please select for an enlarged view.