Support Portal

Submit a ticket My Tickets
Login  Sign up

Browser cache overview

This guide has been created for all system users.

If you are unable to access anything covered in this guide, please raise this with a system administrator.


When you visit a website or web application, your web browser saves information locally to your computer to enable web pages to perform quicker.

When this data is saved it is called browser cache. Normally this is a positive thing as it ensures that the browser does not need to download the same static resources over and over again.

Sometimes browser cache can prevent you from seeing a recent change that has been made to a page as the data is being loaded from your local storage instead of directly from the webpage. Given time, the browser cache will normally update automatically but you can also clear the cache manually if required.


As there are many web browsers being used across various devices, it is not possible to provide links to cache clearing guides for all browsers. Please see some links to guides for common browsers below.


Clear cache & cookies - Computer - Google Account Help 


View and delete browser history in Microsoft Edge

Safari (macOS):

Manage cookies and website data in Safari on Mac – Apple Support (UK)

We do not own, operate or license the browsers mentioned in this guide. Links are provided at users' own risk and we cannot guarantee validity or security of any external content or website. 

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.