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Users - Resetting a user's password

This guide has been created for system administrators.

Specific role permissions may be required, including: Users.


Overview:

Each user's ability to access the system is controlled by a username and password combination. If a user has forgotten their password, as an admin, you will be able to send a password reset email or directly reset the password on behalf of the user.



Send a password reset email.

Step by step guide:

  • Navigate to: Admin tools > Users.
  • Search for the required user and click the edit button to the right of their name.
  • In the user detail screen, click the 'Reset password' button in the top right.
  • Tick the 'Send password reset email' checkbox.
  • Click the 'Reset password' button.


Reset the password on behalf of the user.

Step by step guide:

  • Navigate to: Admin tools > Users.
  • Search for the required user and click the edit button to the right of their name.
  • In the user detail screen, click the 'Reset password' button in the top right.
  • Enter the required password.
  • Click the 'Reset password' button.



Related Guides:

Users - Unlocking a user account

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