Entitlement elements can be set to have an allowance cap, however this can sometimes need amending.  

You can change/remove the allowance cap by following these steps:


  • Navigate to Admin tools > Admin panel > Global >Entitlement setup
  • Click Edit next to the required pot
  • Click Edit next to the required element
  • Click the Advanced button
  • Amend the allowance cap as required
  • Click the Save button