General questions
- Understanding Ticket Status Definitions
- How do I create a new custom user view?
- What does the Sort Index mean on my entitlement setup?
- How do I give my manager access to see everyone in the Group Calendar?
- I am unable to see a specific Absence Type on a User profile?
- Why can't I see a specific user in the Group Calendar?
- When should I contact Support vs Customer Success?
- I made an adjustment to someone’s entitlement during the year – will they rollover with the adjusted amount, or the original base value?
- Why can't I book Holiday for Next Year?
- What does Accrue on Rollover mean?