Overview:
This guide explains how to assign one or more Alert Groups to an Absence Type at the Global level, so alerts trigger when users book or update that type of absence.
How Alert Groups Work:
Alert Groups are used to notify specific people (e.g., HR, managers) when absence events occur. They are inheritable, and must be linked to the relevant Absence Types to function. This is particularly useful for triggering alerts on repeated sickness absences (e.g., “3 sicknesses in 12 months”).
How to Assign Alert Groups to Absence Types:
Go to Admin Tools > Admin Panel.
Navigate to Global > Absence Types.
Locate the absence type you want to update (e.g., Sick Leave). Use the search box if needed.
Click the Edit button next to that absence type.
In the Additional Settings section, find the Alert Groups field.
Click into the dropdown and select one or more alert groups to assign.
This is a multi-select field.
All system alert groups will be listed here.
Click Save at the top of the page.
Additional Information:
Alert Group: A group of users who receive notifications when specific absence events occur.
Absence Type: A defined category of leave (e.g., Annual Leave, Sick Leave).
Requires 'System Admin' role and Absence Setup permission.
Tip: Assign alert groups directly after creating or updating them via Notification > Alerts.
Alert Groups are inheritable and will apply wherever that absence type is used—unless overridden.
Alert Groups must be assigned here to activate any alert logic (e.g., repeated absence triggers in Workflow Builder).
Use the search function within the platform to quickly find features or settings.