Entitlement elements can be set to have an allowance cap, however this can sometimes need amending.  

You can change/remove the allowance cap by following these steps:

  • Navigate to Admin tools > Admin panel > Template > User templates
  • Search for the required template and click Edit
  • Go to the Entitlements tab
  • Click Edit next to the pot
  • Click Edit next to the element
  • Click the Advanced button
  • Amend the allowance cap as required
  • Click the Save button