Entitlement elements can be set to have an allowance cap, however this can sometimes need amending.  

You can change/remove the allowance cap by following these steps:

  • Navigate to Admin tools > Admin panel > Users >Users
  • Search for the User and click Edit
  • Go to the Entitlements tab
  • Click Edit next to the required pot
  • Click Edit next to the required element
  • Click the Advanced button
  • Amend the allowance cap as required
  • Click the Save button