Entitlement elements can be set to have an allowance cap, however this can sometimes need amending.
You can change/remove the allowance cap by following these steps:
- Navigate to Admin tools > Admin panel > Users >Users
- Search for the User and click Edit
- Go to the Entitlements tab
- Click Edit next to the required pot
- Click Edit next to the required element
- Click the Advanced button
- Amend the allowance cap as required
- Click the Save button