If a user repeatedly enters an incorrect password when attempting to log in to e-days, their account may become locked. The maximum invalid password attempts allowed before an account becomes locked is determined within the Password Settings section of your System Settings - please click here to view our guide to Password Settings.
An account can only be unlocked by a system admin.
If the user requires a password reset please click here to view our guide to resetting a user's password.
To unlock a user's account please follow the steps below:
- Navigate to Admin Tools > Users
- Search for the required user
- Press the edit button against the correct search result
- Press the 'Unlock Account' button in the top right of the user detail screen
Important: You will need the Users permission applied to your e-days role in order to carry out this task.