Users - Unlocking an account

For: System Administrators

Overview

This guide explains how to unlock a user's account when they've been locked out due to multiple incorrect password attempts.

How Account Locking Works

After too many failed login attempts (set in Password Settings), accounts automatically lock for security. Only system admins can unlock them.

How to Unlock an Account

1. Navigate to Admin Tools > Users.
2. Search for the locked-out user.
3. Click "Edit" next to their name.
4. Click on "User actions" and select "Unlock account".

Additional Information

• Key Terms
  • Account Lock – Security feature after failed logins.
• Permissions Required
  • Users permission in your edays role.
• Best Practices & Reminders
  • ✔ Search Tip: Use the platform’s search function to quickly find users.
  • ✔ Consider resetting the user's password if they've forgotten it.
  • ✔ Review Password Settings to adjust lockout thresholds if needed.