Question:
The TOIL balance for this user is showing incorrect, can you assist - all the records are correctly showing.
Answer:
This may be due to the balance held within the entitlement pot, as the annual entitlement value, if altered it will reflect on the front end of the system.
If you wish to check the TOIL entitlement pot, please refer to the below;
- [to be updated]
If this does not resolve the issue, please feel free to contact the support desk.